Terms of Service

Last updated: 18 October 2026

These terms apply when you book a ticket through KC Cinemax Private Limited online or at our box office. By booking a ticket, you agree to them. Please read the important bits about refunds and entry.

1. Tickets and admission

  • Each ticket is valid for one person for the specific movie, date, and showtime printed on it. It is not transferable to another showtime.
  • You must present the QR code on your ticket at the entrance. Screenshots or a printout of the QR are accepted.
  • Please arrive at least 15 minutes before the showtime. Latecomers may be admitted at the discretion of staff, but no refund is given for late arrival.
  • Children below the certificate rating shown on the movie may be refused entry.

2. Pricing and payment

  • All prices are shown in Bhutanese Ngultrum (Nu.) and include any applicable GST.
  • Payments are processed securely through RMA Payment Gateway. We never see or store your bank account details, card data, or OTP codes.
  • A booking is confirmed only after RMA returns a successful debit confirmation. If the payment is not confirmed within the hold period, the seats are released automatically.

3. Refunds and cancellations

Tickets are non-refundable once confirmed. Please be sure of your movie, date, and showtime before paying.

Exceptions where a full refund is issued:

  • The cinema cancels the showtime.
  • Technical failure prevents the movie from being screened.
  • Duplicate payment was taken for the same booking.

Refunds are made to the same account used for payment through RMA, within 5-7 working days. Contact the box office with your booking reference for any refund request.

We cannot refund for: change of mind, arriving late, or being refused entry for certificate restrictions.

4. Seat holds

Selected seats are held for 10 minutes while you complete payment. If payment is not completed in time, the seats are automatically released and become available to other customers. No charges are made when a hold expires.

5. Lost tickets

If you lose your ticket link, visit My Tickets and enter the mobile number you used when booking. Your confirmed tickets will be listed so you can reopen the QR code or share it to yourself again.

6. Cinema rules

  • Outside food and beverages are not permitted. Snacks are available at the counter.
  • Mobile phones must be silenced during the show.
  • Recording or photographing the movie is strictly prohibited.
  • Please keep the hall clean. Litter bins are at the exits.
  • The management reserves the right to refuse admission or remove anyone behaving in a way that disturbs other customers.

7. Liability

We are not responsible for lost or damaged personal belongings inside the cinema. Please keep valuables with you at all times. Our total liability for any booking is limited to the amount you paid for that booking.

8. Website use

You agree not to misuse this website, attempt to interfere with other customers' bookings, or use automated tools to purchase tickets. We reserve the right to cancel any booking obtained through fraud or abuse.

9. Changes to these terms

We may update these terms occasionally. The "last updated" date at the top of this page will always reflect the latest version. Continued use of the site after changes means you accept them.

10. Governing law

These terms are governed by the laws of the Kingdom of Bhutan. Any dispute will be handled by the courts of Bhutan.

11. Contact

For any question about these terms, please contact us: