Help & Support
Quick answers to common questions. If you still need help, contact us directly - we're happy to sort it out.
Frequently asked questions
I lost my ticket link. How do I get it back?
Go to My Tickets and enter the mobile number you used when booking. We'll show all your confirmed tickets for the next 30 days. Tap "View ticket" on the one you need, and you can either show the QR on your phone or share the link to yourself via WhatsApp.
My payment failed or was cancelled. Was I charged?
If payment did not go through, you were not charged. Your seat hold will expire on its own after 10 minutes and those seats will be released back. You can simply try again from the movie page.
If your bank shows a pending debit that doesn't clear within a few days, contact us with your booking reference and we'll check with RMA.
How long is my seat held while I pay?
Seats are held for 10 minutes from the moment you pick them. If you don't complete payment in that time, the seats are released and become available to other customers.
Can I get a refund?
Tickets are non-refundable once confirmed. However, we issue full refunds if:
- The cinema cancels the showtime.
- A technical failure prevents the show from screening.
- A duplicate payment was made for the same booking.
Refunds are returned to the same account through RMA within 5-7 working days. See the full Terms of Service for details.
Can I change my seats after booking?
Once a booking is confirmed, the seats cannot be changed online. If you need different seats, please contact the box office before the showtime starts. In most cases we can help, but we cannot guarantee seat changes.
Can I show my ticket on my phone at the entrance?
Yes. Open your ticket on this site (or via the WhatsApp link) and show the QR code to staff at the door. We scan it once to admit you. A printed copy or a screenshot works too.
What time should I arrive?
Please arrive at least 15 minutes before the showtime. Doors open around 30 minutes before the show. Latecomers may be admitted at the discretion of staff, but no refund is given for late arrival.
Can I book advance tickets for a coming-soon movie?
Yes. If a coming-soon movie has showtimes listed on its page, you can book them in advance just like any other show. If you don't see showtimes yet, check back soon - they're added as the schedule is finalised.
Which banks can I pay with?
All major Bhutanese banks are supported through the RMA Payment Gateway: Bank of Bhutan, Bhutan National Bank, Bhutan Development Bank, T Bank, and DK Bank. You'll see the full list when you reach the payment step.
Is my payment secure?
Yes. All payments are handled by RMA Payment Gateway. We never see, store, or process your bank account details, card numbers, or OTP codes. Your bank verifies your account and OTP directly through RMA's secure network.
I made a booking under the wrong name. Can it be fixed?
Contact us with your booking reference and the correct name. We can update it from our side as long as the showtime hasn't started.
Can I bring my own food and drinks?
Outside food and beverages are not permitted. We have a snack counter at the cinema with popcorn, drinks, and light snacks.